Last Updated: 15 November 2025
Welcome to J&J Digital Solutions. This Client Service Agreement sets out the terms and conditions under which we provide website development, digital services, hosting, support, and other related services.
By purchasing any services from J&J Digital Solutions - whether via Stripe Checkout, signed form, email confirmation, or in-person agreement - you agree to be bound by this Agreement.
This Agreement applies to paying clients and service customers. For general website use, please see our Website Terms of Use. For how we handle personal data, please see our Privacy Policy.
This Agreement applies to the services we provide, including (where agreed):
Custom app development is also covered if explicitly agreed in writing.
We offer the following payment options. The option selected will be confirmed in writing before work begins.
3.1 Full-Payment Model
3.2 Monthly Payment Plan
3.3 Hybrid Payment Plan
3.4 Payment Method
All payments must be made via Stripe.
3.5 Late Payments
4.1 Deposit Refund Window
4.2 Refunds After Go-Live
After the go-live date, no refunds are provided, regardless of personal preference or change of mind. You may use remaining revision credits (if any) or pay for additional changes.
4.3 Monthly & Hybrid Cancellations
To prevent scope creep and unfair demands, revisions are limited as follows.
5.1 Included Revisions
5.2 Revision Pricing
5.3 Out-of-Scope Work
Out-of-scope work includes (but is not limited to):
Out-of-scope work is charged separately at agreed rates.
5.4 Scope Must Be Agreed Before Work Starts
A clear written project outline will be agreed before development begins.
To keep the project on schedule, you agree to:
If you fail to respond for 7 consecutive days, development pauses automatically. If you do not respond for 30 days, your project is considered abandoned and may be deleted. A new deposit will be required to restart.
7.1 Full-Payment Clients
7.2 Monthly/Hybrid Clients
7.3 Buying the Code
Monthly/hybrid clients may request to buy out the source code for a custom price.
7.4 Portfolio Rights
We may display screenshots, links, and project details in our portfolio unless you opt out in writing.
8.1 Hosting
Sites are hosted on Microsoft Azure and are subject to Azure’s performance and uptime conditions.
8.2 Uptime Expectations
We cannot guarantee absolute uptime. Hosting availability is influenced by Microsoft Azure and other third-party services.
8.3 Downtime Compensation
If your website is down for an extended period, you may be eligible for compensation, determined on a case-by-case basis. We are not responsible for loss of revenue caused by downtime.
8.4 Maintenance
Included maintenance covers:
Additional feature changes require a support plan or a paid request.
8.5 Support Response Time
You will receive a response within 24 hours. Fixes may take longer depending on complexity.
9.1 Liability Limit
Our total liability is strictly limited to the total amount you paid us.
9.2 No Liability for Indirect Loss
We are not responsible for:
9.3 Indemnity
You are fully responsible for any content you provide. You agree to indemnify J&J Digital Solutions against any claims arising from copyright infringement, illegal content, misuse of the website, or GDPR violations caused by your actions.
9.4 Legal Jurisdiction
All disputes are governed by the laws of England and Wales, under the jurisdiction of the courts of England and Wales.
10.1 Contact Methods
Official communication must be sent to: info@jj-digital.uk or james@jj-digital.uk.
10.2 Availability
11.1 Client-Led Termination
You may terminate at any time. If you are on a monthly plan, you still owe remaining minimum payments. Your website will remain live until the end of the current paid month.
11.2 J&J Digital Solutions Termination
We may terminate immediately if:
For general misuse or breach of terms, we may terminate with 7 days’ notice.
11.3 Post-Termination
After termination:
A 48-hour grace period may be provided at our discretion.
By purchasing services via Stripe Checkout, signing a form, or otherwise confirming acceptance, you agree to this Agreement.
If you have any questions about this Agreement, please contact us:
James (Founder) - james@jj-digital.uk info@jj-digital.uk +44 117 486 3828